In addition to posting payments, auto posting can adjust the patient’s responsibility and write off uncollectible amounts. It also records adjustment reason codes which will be reported when electronically billing secondary insurance.
If you are still receiving paper EOB’s you may want to contact the individual insurance companies to see if they can provide electronic EOB’s (835 ERA files). If they can, ask them if they can forward them to your clearinghouse. Otherwise, you may have to logon to their website to receive them.