Why Chiropractors Who Leave Herfert Keep Coming Back

At least six of our verified reviewers tell the same story: they left Herfert for another system, and they came back. Not after years of deliberation. Some came back within a month.

That pattern shows up often enough in our 85 reviews that it is worth examining. What are these practices finding when they switch, and what pulls them back?

The “Grass Is Greener” Problem

William B. has used Herfert since 1984. Over four decades, he has watched the cycle repeat with colleagues:

“I have witnessed many Chiropractors leave Herfert to get the latest offering from other companies only to see them disappointed in either performance, service or viability of the software company and return to Herfert. Buy the best, buy once and get on with it!”

That word “viability” matters. Several of the software companies that looked promising five or ten years ago no longer exist. Herfert has been in continuous operation since 1980.

What Happens When Practices Switch

Genevieve G. ran Herfert for 18 years before her practice tried a bigger name:

“We tried another software 3 years ago, one of the big names. The staff hated it, it was way too complex and did almost too much. We just like the small business, easy to reach, easy to use feel of Herfert Software.”

The complaint is not that the other software was bad. It is that it was built for a different kind of practice. Enterprise systems are designed for large multi-location operations with dedicated IT staff. A three-person chiropractic office does not need 400 features. They need the 40 that actually matter, and they need those 40 to work without a manual.

Angie G. had a similar experience, but her timeline was even shorter:

“We have switched to a different software thinking that the technology that they offered would make things easier and we ended right back at Herfert a month later. They truly are the BEST software for a high volume chiropractic office.”

One month. That is how long it took for the reality to set in.

The Three Things That Bring Them Back

Looking across all the return stories in our reviews, the reasons cluster around three things:

1. Complexity they did not need. Larger platforms pack in features for hospital systems, multi-specialty practices, and enterprise reporting. For a chiropractic office focused on patient scheduling, SOAP notes, and insurance billing, those features are not just unnecessary. They slow everything down. Lois, an office administrator, put it directly: “We are not a very computer savvy group but have always been more than satisfied with the customer support from Herfert software.”

2. Support that disappeared. Multiple reviewers mention the gap between a sales demo and the reality of getting help at 2 PM on a Tuesday. Pam J. described Herfert’s approach: “What I have loved is that we can reach someone on the phone within minutes. They have personalized the software, held our hand and made every step easier.” When your front desk is stuck mid-claim, you need a real person, not a ticket queue.

3. Cost that kept climbing. James, a chiropractor at Correct Care Family Chiropractic, compared his options: “I have owned more expensive office management software and less expensive software, the features and ease of use make this program the best value I have seen in this category.” Herfert’s pricing model has no contracts and no per-provider fees that scale as your practice grows.

What This Means If You Are Evaluating Software

The pattern in these reviews is consistent enough to be useful: practices that switch from Herfert tend to switch to larger, more expensive systems expecting more capability, and find instead that they traded simplicity for complexity they did not want.

That does not mean Herfert is the right fit for every practice. If you run a multi-specialty clinic with 50 providers and need deep EHR integrations across departments, you probably need an enterprise system.

But if you are a chiropractic office with one to five providers, and what you need is reliable scheduling, billing, SOAP notes, and a support team that picks up the phone, the 85 reviews on Capterra, Facebook, Google, and ChiroMonkey tell a consistent story. The practices that try Herfert tend to stay. And the ones that leave tend to come back.